Location overview
accesso's Location services are related to the physical locations where your guests interact with your brand. This includes location tracking and wayfinding functionality.
Venues
Venues are the primary objects within the accesso Guest Experience system. They represent the real-world public or private locations - theme parks, hotels, museums, resorts, etc. - where your guests come to visit. They can be indoor, outdoor, or a mix of both.
Each venue is associated with a brand, usually the parent company. A single brand can have multiple venues (for example, an amusement park with multiple locations). Multiple venues can be presented in a single multi-venue app.
Venue locations are defined by a geofence with center point latitude-longitude coordinates and calculated radius. Each defined venue can then contain smaller geofences and beacon regions within its boundaries.
Each venue is assigned various parameters, including timezone and currency information, to ensure that accurate data is passed to users regardless of how, where, or when they access venue information.
In addition, you can define commonly sought out information, such as hours of operation or contact details for a venue. This information can be represented across content-rich pages organized by category within the accesso mobile app.
Live Branded Maps™
accesso’s Live Branded Maps™ are the graphical representations of the venue, presented through an associated aerial image. Each venue has at least one default map, though a single venue can have multiple maps.
Maps are assigned a state (inactive or active) as well as a version to ensure that appropriate and current map data is retrieved and passed to your guests.
The platform uses map grid data and latitude-longitude positioning (translated into X, Y coordinates) to calculate location data that can then be presented to guests in the form of:
- current position on the map
- relevant or suggested nearby locations
- intelligent walking paths between positions
- estimated walking time to a selected location
Points of interest (POI)
Points of interest (POI) are locations inside the venue where entertainment, information, products, or services are provided. These can be rides, restaurants, and shops, as well as hotels and restrooms. POI can be associated with latitude-longitude coordinates or beacon regions.
You can assign each POI a type, category, and image, as well as a guest-friendly title and description. Once enabled, POI can display on the venue map, are searchable, and can be filtered by category. You can disable, archive, or delete POI as needed to reflect changes within the venue.
Events and schedules
Events are scheduled activities that take place within a venue (shows, festivals, classes, parades, etc.). Events are calendar-based with a defined occurrence, duration, and schedule (if recurring). An event can be associated with one or more POI, which provides a map location for the event. For example, a presentation taking place in a classroom, a concert simultaneously broadcast to multiple theaters, or a parade that routes through several areas over time.
Like POI, you can assign each event various data, including a type, category, image, map, tag, as well as a guest-friendly title and description.
Events can also be assigned as and presented to users as featured or trending.
Learn more
Learn more about accesso’s Guest Experience Location services with the following resources and API documentation: